PG&E bills in Spanish and Chinese

(KTSF by Michelle Yue)

The California Public Utilities Commission (PUC) today approved a request from Pacific Gas and Electric (PG&E) to make bills available in Chinese or Spanish to customers who request them.

Spanish and Chinese are the top two non-English languages spoken in California.

The PUC consulted with a variety of community groups  before making their  decision.The Greenlining Institute in Berkeley, a non-profit organization for consumer rights  of  minorities, is one of the groups that the PUC consulted.

Greenlining General Counsel Samuel King  says  ”There are 200,000 people who live in PG&E’s customer service area who speak Chinese, but speak English either not so well or not at all. So what this decision does today is to allow PG&E to communicate with Chinese speaking customers better and vice versa .” 

PG&E spokesperson Fiona Chan says that PG&E will now start to design the new Chinese and Spanish language bills. The company will also conduct community outreach to let people know about the language choice in bills . 

Chan adds that the new bills in Chinese and Spanish will be available to customers next year at the earliest . 

(Copyright  2012 KTSF.  All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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