Asiana passenger calls begged for help

DISPATCHER: 911 emergency, what is the location of the emergency?

Caller: We are the San Francisco International Airport

DISPATCHER: Okay and what at the airport do you need help?

Caller: We just got in a plane crash and there are a bunch of people who need help and there is not enough medics. That need help. There is a woman out here on the street, on the runway who is pretty much burned severely on the head and we don’t know what to do.

DISPATCHER: Okay, we do have help started that way. You say that there is help, but there is not enough people, correct?

Caller: Yes. She is severely burned and she pretty much will die soon if we don’t get any help.

DISPATCHER: We will begin to get additional help to you soon. Can you confirm the number you are calling from for me please?

Caller: She needs help

DISPATCHER: Where on the runway are you?

Caller: We are next to the United plane near the beginning of the runway where plane debris are. Where it first crashed


Caller: where it first crashed

DISPATCHER: How old is she?

Caller: I don’t know, I’m going to say about 25, 24? She is severely burned and she really needs help and I don’t even know what to do. How do I? Is there any way we can assist her in any way?

DISPATCHER: I’m going to ask you a series of questions to see if I can see if I can get you any instructions. Just stay on the line with me.

Caller okay, okay.

CALLER 1: “Hi. Yeah, we just crash-landed on (indistinct) airlines, and it looks like it’s on the south (indistinct), but not too many ambulances.”

DISPATCHER: “Yes, we do have the ambulances and the fire department on the way.”

CALLER 1: “Okay.”

DISPATCHER: “Can you tell me, are there people that are trapped on the plane? I know some people have gotten off already.”

CALLER 1: “I got — I think the majority of people got off. I tried to stay back, but I think there’s at least a handful of people behind me, before everyone was telling us to get out, so…”

DISPATCHER: “Are you guys actually trapped, or just the people haven’t gotten off?”

CALLER 1: “No, no. Every– most people have gone down the slide, and I think everyone’s — there’s some people going into the plane now, and…” (indistinct)

DISPATCHER: “…going back into the plane?”

CALLER 1: “The emergency crews.”

CALLER 2: “Hi. We are at the San Francisco International Airport, and we just got in a plane crash, and there are a lot of people that need help… and anyways…” (indistinct)

DISPATCHER: “Are you with a lot of the ambulances that are there?”

CALLER 2: “No, they are not. We have — we have people over here who are — weren’t found, and they’re burned, really badly.”

DISPATCHER: “Okay, where are you at?”

CALLER 2: “We’re out on the outskirts — we’re not towards the airport itself, but we’re more out on the field where people — planes are landing.”

CALLER 3: “Yes, I was on the plane. We got on the — we’ve been on the ground, I don’t know, 20 minutes? A half-hour? There are people laying on the tarmac with critical injuries; head injuries. We’re almost losing a woman over here. We’re trying to keep her alive.”

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