Apple, the world’s most popular mobile phone producer, has adopted unfair policies for repair and return services in China, the world’s second-largest market for Apple products, China Central Television (CCTV) has reported.
Apple’s unfair and discriminative provisions include shorter warranty periods compared with those of other countries, using refurbished parts for repair, and averting after-sale obligations, said a consumer protection television show broadcast by China’s predominant state broadcaster China Central Television on Friday, the International Day for Protecting Consumers’ Rights.
Consumers of Apple’s iPhone, who suffered with quality defects during the warranty period and returned the phones for replacement, continually found that the back cover of their replacement phones had not been replaced, the program said.
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